These Terms of Service ("Terms") govern your access to and use of WellPlaced (the "Service"), operated by The Endless Collective LLC, a limited liability company organized under the laws of the State of New York, United States ("WellPlaced," "we," "us," or "our"). By accessing or using the Service you agree to be bound by these Terms.
WellPlaced is a research and information tool that aggregates publicly available data about cities and countries to support relocation research. The Service ranks cities across multiple metrics including cost of living, safety, healthcare, climate, and other livability factors.
The Service aggregates data from third-party sources, prioritising institutional and government data (UNODC, OECD, Eurostat, World Bank, WHO, ITU, IQAir, Yale EPI, US News, QS World University Rankings, OAG, ACLED, Global Peace Index, World Happiness Report, and similar). Community-perception data is used only as a capped secondary cross-check to avoid systematic biases. The Service runs automated weekly audits and quality gates that flag rankings inconsistent with published consensus; results are reviewed and the source overrides re-anchored as needed.
Notwithstanding the above, all data is presented "as is" and "as available," and:
You are solely responsible for verifying any information through independent sources before relying on it for any purpose.
You acknowledge and agree that any decision you make based on information obtained from the Service is made at your own risk and entirely your own responsibility. This includes, without limitation, decisions about:
To the maximum extent permitted by applicable law, WellPlaced and The Endless Collective LLC are not liable for any losses, costs, damages, missed opportunities, or harm — direct, indirect, incidental, consequential, special, exemplary, or punitive — arising from or related to your use of, or reliance on, the Service or any data, score, ranking, recommendation, or content provided through it. This applies even if WellPlaced has been advised of the possibility of such damages.
To the maximum extent permitted by applicable law, the Service is provided WITHOUT WARRANTIES OF ANY KIND, whether express, implied, statutory, or otherwise, including without limitation any warranties of merchantability, fitness for a particular purpose, accuracy, completeness, non-infringement, uninterrupted availability, or that the Service will be error-free.
You may create an account using a valid email address. You are responsible for keeping your sign-in link secure and for all activity under your account. We use passwordless magic-link sign-in; we do not store passwords. You may delete your account at any time by emailing wellplacedlive@proton.me.
You can cancel at any time from your account or by emailing wellplacedlive@proton.me. After cancellation you retain PRO access through the end of the period you've already paid for; the subscription will not auto-renew.
Because the Service is a digital subscription delivered immediately, we do not offer pro-rata refunds for partial periods. We will refund the most recent payment in any of the following cases:
To request a refund under one of these cases, email wellplacedlive@proton.me within 30 days of the charge with your account email and the reason. Approved refunds are issued by Paddle back to the original payment method, typically arriving within 5–10 business days. The full policy, including chargeback handling, is in our Refund Policy.
You agree not to: (a) use the Service to harm, defame, or mislead others; (b) scrape, copy, or redistribute substantial portions of the data without our written permission; (c) reverse-engineer, resell, or sublicense the Service; (d) attempt to bypass authentication or access PRO content without paying; (e) use the Service for any unlawful purpose; or (f) interfere with the Service's operation or security.
The Service, including its compilation, scoring methodology, code, design, and curated datasets, is owned by The Endless Collective LLC and protected by intellectual-property laws. Underlying public-domain or third-party data remains the property of its respective sources. You receive a limited, non-exclusive, non-transferable, revocable licence to use the Service for personal, non-commercial research.
The Service may link to or rely on third-party services (data providers, payment processors, email delivery, hosting). We do not control these services and are not responsible for their content, availability, or practices.
You agree to indemnify, defend, and hold harmless The Endless Collective LLC, its officers, members, employees, and affiliates from any claim, loss, liability, damage, or expense (including reasonable legal fees) arising out of or related to: (a) your use of the Service; (b) any decision you made in reliance on the Service; (c) your breach of these Terms; or (d) your violation of any law or third-party right.
To the maximum extent permitted by applicable law, in no event shall The Endless Collective LLC, WellPlaced, or any of its members, officers, employees, contractors, or licensors be liable to you for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, opportunity, or substitute services, arising out of or in connection with the Service, even if we have been advised of the possibility of such damages and regardless of the legal theory (contract, tort, statute, or otherwise) on which the claim is based.
Subject to the carve-outs below, our total aggregate liability to you for all claims arising out of or relating to these Terms or the Service shall not exceed the greater of (a) the amount you actually paid us for the Service in the twelve (12) months immediately preceding the event first giving rise to the claim, or (b) one hundred U.S. dollars (US$100).
Carve-outs. Nothing in these Terms excludes or limits our liability for: (i) death or personal injury caused by our negligence; (ii) fraud or fraudulent misrepresentation; (iii) gross negligence or willful misconduct; or (iv) any liability that cannot lawfully be excluded or limited under the law of your jurisdiction, including, where applicable, the mandatory consumer-protection rules of the European Union (including Council Directive 93/13/EEC on unfair terms in consumer contracts) and the United Kingdom (including the Consumer Rights Act 2015). If you are a consumer in such a jurisdiction, you have legal rights that these Terms do not affect, and the limits in this Section 11 apply only to the extent permitted by those rules.
Indemnification not limited. The cap in this Section 11 does not limit your obligations to us under Section 10 (Indemnification).
Basis of the bargain. You acknowledge that the fees we charge reflect the allocation of risk in these Terms, that the limits in this Section 11 are an essential basis of the bargain between you and us, and that we would not provide the Service to you without them. These limits apply even if any limited remedy fails of its essential purpose.
We may suspend or terminate your access to the Service at any time, with or without notice, for any reason, including violation of these Terms. You may stop using the Service at any time. Sections 2, 3, 4, 10, 11, and 13 survive termination.
These Terms are governed by the laws of the State of New York, United States, without regard to its conflict-of-laws rules. Any dispute arising out of or relating to these Terms or the Service shall be resolved in the state or federal courts located in New York County, New York, and you consent to the exclusive jurisdiction of those courts.
We may update these Terms from time to time. The "Last updated" date above reflects the most recent change. Continued use of the Service after changes constitutes acceptance of the updated Terms. For material changes we will use reasonable efforts to notify subscribers by email.
Questions about these Terms? Email wellplacedlive@proton.me.